How I approach complex problems

When I enter a problem space, I begin by questioning how it’s framed. Through stakeholder conversations and research, I identify underlying themes and patterns. My questions evolve as understanding deepens. My goal is to clarify and identify what truly needs to change. 

Good design begins with problem definition.

I’m most energized when:

  • Running research conversations that uncover unexpected insight

  • Structuring messy information into something teams can act on

  • Reframing a problem in a way that shifts product direction

  • Designing high-leverage interventions within real constraints

I care about doing the right work.

How I think about process

The reality of design is that it’s iterative, constrained and often ambiguous. My process adapts, but typically includes the following:

  • Clarify the real problem- question the assumptions and surface the root causes before jumping to solutions. 

  • Ground decisions in discovery- conversations with stakeholders through user interviews, contextual walkthroughs, and usability testing to understand how people think and work. 

  • Evaluate constraints honestly - consider ownership boundaries, timeline realities, and technical feasibility. 

  • Identify the highest-impact intervention- sometimes the need is a change in interaction, or a change to architecture. The goal is impact, not perfection.  

  • Measure and refine- validate decisions through usability testing and track behavioral and satisfaction shifts when possible.

Core Strengths

Research & Problem Framing

  • Discovery interviews

  • Mental model definition

  • Pattern synthesis

  • Usability testing (20+ participant validation studies)

  • Problem reframing

Product & Systems Thinking

  • Information architecture

  • Workflow redesign

  • Interaction model shifts

  • Cross-functional collaboration

  • Agile environments

Execution

  • Wireframing & prototyping

  • Responsive web & mobile design

  • HTML & CSS

  • Visual design

Domain Expertise

  • Former clinician

  • Healthcare workflows

  • Interoperability

  • HIPAA-aware product environments